Member Help

You will find answers to common member questions below. If your question isn't answered here, please email for technical support. For all other inquiries, please email

Frequently Asked Member Questions

You can update your credit card details here. Once you have completed this form you will receive a zero invoice to show that this update was successful.
Email with your preferred image as an attachment and we’ll include it as part of your profile for the forums! Be sure to email us from your login email when sending your profile image. Please allow 1-2 business days for your new image.
Yes, of course you can cancel at any time. You won’t be charged at all for the first 30-days. If you choose to not continue, please contact us to cancel at
This is your opportunity to get on-the-spot, live, group coaching by phone with either Talane Miedaner or another of our top accredited life coaches. The details of the call-in hour are posted in the "Upcoming Calls" section of the member site. You can join the call from anywhere in the world. If you can’t attend the calls, you can email your questions to and Talane will answer your questions. All active members receive the recorded calls even if they don’t attend the live calls. There are no coaching call-in hours during the month of August.
The Buddy Call is your opportunity to dial in and speak with other members working alongside you on the online coaching course. This is not a hosted call. It is an ideal venue for finding a buddy, sharing your results and getting support from other members. You will be emailed details of the call each week. Many find buddies on the call or in our members-only private forum.
If you forgot your password, visit the log-in page, where you can enter your email address, and request a password reset. For all other issues logging in, please email
Complete the 10-minute option each week. Even by taking 10 minutes to read the week’s assignment you will automatically start to implement it in your daily functioning. You will see transformation even by using the easier option, so it is well worth it.
Don’t worry, it is perfectly normal to feel overwhelmed at some point in this coaching course -- it can be intense. You’ll be working at much deeper levels than you realize and there is more work than most people can do. Do the best that you can. It doesn’t matter if you don’t get everything done every week. It isn’t a race. Many of our members take the program over again because there is that much content to absorb. Next, take the 10-minute option on your assignments. You will soon find that you have caught your breath and feel more in control. We are often stressed or running short on time, which is why taking 10 minutes to work on your assignments will keep you moving forward. You will get there!
You can cancel your membership at any time. However, we would urge you to stick with it. By taking small steps towards your goals and working through the assignments and using the resources made available to support you, you will get life-changing results. Find additional support in the private online forum where you can ask any question you want. Have you found a buddy to work with? Before you cancel, consider having a private coaching call with Talane or one of our accredited life coaches to get you unstuck. Still want to cancel? You can cancel your subscription from the My Account page after logging in.